Earning my client’s trust is not the result of any one single thing, but the aggregate of all of our interactions with each other. As an Architect, my clients expect expert advice, good design, and a professional level of service. From our first meeting, I demonstrate my expertise through our discussions about a potential project. This also includes listening to my clients needs and making suggestion when appropriate. In the interviewing process, many architects withhold their ideas because they don’t want to give them away without compensation. I use the first meeting to listen to the project requirements, discuss ideas, and show example images from past projects of similar solutions. After we begin the job, I view all my interactions with my clients as an opportunity to gain their trust by always giving my honest opinion, and backing it up with why one might choose a particular design direction over another. Ultimately it is the client’s choice since it is their project, but most people want to know they are making the right decision.
I had a client purchase a mid-century modern home and then tell me they would love to make it into a Mediterranean style home with stucco arches, and tile roof. However, they did not have the budget to transform the interior and exterior of the home into a completely different style. After quite a bit of educating the client and discussing how we might incorporate the feeling of a Mediterranean home while still working with the clean lines, large expanses of glass, and clear structural expression of the mid-century style. By introducing materials, colors, and a few design elements from Mediterranean architecture, but reinterpreted in a modern way, we were able to achieve the client’s goals but still be true to the home’s original style.
Clients often have ambitious wish lists for their projects and at first glance it may seem impossible to incorporate everything into a project. But more often than not, I am able to craft a solution that meets the clients requirements and also adds something more. My role is to listen to a clients needs, but also identify all the problems to be solved. Many times those problems are not apparent, or even identified by the client because most people are not trained to identify architectural issues. In a recent proj